We recommend 100-150g of cheese and 80-100g of charcuterie per person for a cheese board. Our team can provide personalized recommendations, contact us at info@provisionslondon.co.uk.
Cheese Storage & Serving
Cured Meat Storage & Serving
Ordering & Delivery
Wine, Storage & Serving
Payment
Subscriptions
Additional Questions
How much cheese should I buy?
How should I store my cheese?
Cheese is wrapped in waxed paper to maintain humidity while allowing it to breathe. Some cheeses, like Camembert or Mont d’Or, are kept in their original packaging.
For optimal storage, keep your cut cheese in the fridge to slow down mold growth. We recommend placing the cheese inside a container or box. This helps prevent it from absorbing other aromas from the fridge.
If you have any questions about specific cheeses, feel free to ask us in-store or via email at info@provisionslondon.co.uk.
How long does cheese last?
- Hard cheeses (Comté, Cheddar,..): 10 days to 2 weeks after opening.
- Soft & blue cheeses (Brie, Stilton,..): Best consumed within 7 days.
Can I eat the rind?
- Soft cheeses (Brie, Camembert,..): The bloomy rind is edible.
- Hard cheeses (Comté, Gruyère,..): The rind is often tough and discarded but can be eaten.
- Blue cheeses (Bleu d’Auvergne, Blu di Capra,..): The rind can occasionally be bitter but is safe to eat.
- Waxed cheeses (Gouda, Anejo,..): The wax is not edible.
When should I take my cheese out of the fridge before serving?
For the best flavour and texture, take your cheese out of the fridge about 30 to 60 minutes before serving. This allows it to come to room temperature, enhancing its aromas and making the texture softer and more enjoyable !
I’m vegetarian. Can I eat your cheese?
Our selection focuses on traditional raw milk cheeses, which means they are made using old processes and traditional animal rennet. As a result, our cheeses are not suitable for vegetarians. If you have any questions about specific cheeses, feel free to ask us in-store or via email at info@provisionslondon.co.uk.
I’m pregnant. Can I eat your cheese?
Pregnant individuals should be cautious with unpasteurised and soft cheeses due to the risk of listeria. At Provisions, although we are a raw milk cheese specialist and champion artisan production, we offer both pasteurised and unpasteurised cheeses. If you have any questions about specific cheeses, feel free to ask us in-store or via email at info@provisionslondon.co.uk. Consult a healthcare professional for guidance.
What is the difference between pasteurised and unpasteurised milk?
Pasteurised milk has been heat-treated to eliminate bacteria, making it a safer choice for pregnant individuals and those with weakened immune systems. Unpasteurised milk retains its natural bacteria and enzymes, which can contribute to a more complex and traditional cheese flavour. Many artisan cheeses are made from unpasteurised milk to preserve their unique characteristics.
Do you accommodate special dietary considerations?
If you have specific allergens or dietary restrictions, please specify them during checkout, and we will do our best to accommodate your request. For Hampers orders, we can replace allergenic ingredients or meat/fish products with an equivalent substitute of similar value. If you have further questions, feel free to reach out to us at info@provisionslondon.co.uk.
Where does your cured meat come from?
Our cured meats are sourced from small-scale producers in Italy and France, who use traditional methods and high-quality ingredients.
Do your cured meats contain additives/preservatives?
Many of our cured meats are made using natural curing methods with minimal additives. Some may contain nitrates/nitrites to ensure food safety and preservation. If you have specific dietary requirements, feel free to ask us for more details in-store or via email at info@provisionslondon.co.uk.
Should I remove the casing before eating?
It depends on the product. All our cured meats have natural casings, which are edible but can be removed if preferred. Some may have a firmer texture, so feel free to peel them off for a smoother eating experience.
What’s the white mould on my cured meat? Is it safe?
The white mould on the surface of cured meats like salami is completely natural and helps with the aging process. It protects the meat and enhances its flavour!
How should I store my meat?
Most cured meats should be kept in the fridge, ideally wrapped in our paper or a breathable cloth to avoid excess moisture. Whole salami can sometimes be stored in a cool, dry place. Always check individual product recommendations.
What’s the best way to serve cured meats?
For the best flavour, remove cured meats from the fridge 15-30 minutes before serving to let them come to room temperature. Pair with cheese, bread, and wine for an authentic tasting experience!
Can I eat cured meats if I'm pregnant?
Cured meats are traditionally raw but preserved, so some health professionals advise against consuming them during pregnancy due to the risk of listeria or toxoplasmosis. Always check with your healthcare provider.
Do you sell whole legs of ham or large charcuterie pieces?
Yes, we can offer whole legs of ham and large cured meat pieces for slicing at home. Contact us at info@provisionslondon.co.uk if you’re looking for a specific size or cut!
Do you offer freshly cut meat or only pre-packaged options?
We only offer fresh meat, cut to order on-site. If you would like your order to be vacuum-sealed, please contact us by email at info@provisionslondon.co.uk.
Can I freeze cured meats?
Freezing is possible but not recommended, as it can alter the texture.
How long does delivery take?
- Stuart (under 5km): Delivery time depends on your shipping address from E2 7SJ.
- Packfleet: 1-2 working days.
- UPS: 2-3 working days.
How can I modify the delivery address?
If you have already confirmed your order and wish to change the delivery address, please email us at info@provisionslondon.co.uk with your order number (PVS#00000). Our team will ensure your request is processed before dispatch. If your order is being delivered by Packfleet or UPS, you can update your delivery instructions via the tracking link provided.
Can I choose when I want my order to arrive?
Yes, you can select your preferred delivery date when placing your order. We offer flexible delivery options to accommodate your schedule. However, please note that deliveries via UPS/Packfleet may vary, and we cannot guarantee a specific day or time slot.
Do you charge for delivery?
Delivery charges are automatically calculated based on your shipping address. Orders are shipped from our Hackney Road shop in London (E2 7SJ). Store pick-up is free, and we offer free UPS shipping and local delivery on orders over £100.
Is there a minimum order value?
No, you can order as much or as little as you like !
How do I track my order?
Once dispatched, you will receive a tracking number to monitor your delivery status.
Do I need to be home for the delivery?
It is preferable to be home for the delivery, but you can request for your order to be left in a safe place. Delivery preferences can be set at checkout (for Stuart) or through the courier’s notification system (Packfleet/UPS).
If you are not home, your order may be left at an access point for collection. Please check your tracking link for updates. If the order is not collected in time, you will be responsible for any perishable items wasted, and the order may be returned to us.
What should I do if my order hasn’t arrived?
First, check the courier’s tracking system UPS or Packfleet. If your order is delayed or there is no response, contact us at info@provisionslondon.co.uk, and we will assist you.
What is the cut-off time for next-day delivery or shop collection?
- Same-day delivery (under 5km) or shop collection : Order by 6 PM.
- Packfleet (within N25) : We cannot guarantee a delivery for the next day.
Delivery delays may occur due to external factors such as weather conditions.
Can I place an order for delivery outside Great Britain?
Currently, we only deliver within Great Britain.
How do I amend or cancel an order?
Contact us at info@provisionslondon.co.uk as soon as possible. We will accommodate modifications if your order has not yet been dispatched.
What is your refund policy?
Refunds are not available for fresh products that have been cut, portioned, or sliced if not collected on the selected day or if a scheduled delivery is missed. Refunds for uncollected orders are issued after 31 days.
What types of wines do you offer?
Our selection includes red, white, rosé, sparkling, and rare wines. We also offer natural, organic, and biodynamic wines.
How should I store wine?
Wines should be stored in a cool, dark place with a stable temperature. You can keep your bottles horizontally to keep the cork moist and prevent oxidation.
What is the best temperature to serve wine?
- White wines: 8 - 12°C
- Red wines: 16 - 18°C
- Rosé wines: 10 - 12°C
- Sparkling wines: 6 - 8°C
Do you accept wine returns?
Returns are only accepted for faulty wines. If you believe a wine is faulty, please return it to the store within 24 hours for a possible refund. Alternatively, if the issue is visible (e.g., oxidation), you may send us a photo for assessment at info@provisionslondon.co.uk.
Please note that we do not offer refunds for wines that do not suit personal taste preferences or whose characteristics are inherent to the winemaking style of the producer.
I found sediment in my bottle. Should I not drink it?
Sediment in wine is completely natural and safe to drink! It often forms in unfiltered or aged wines and is a sign of minimal intervention in winemaking. While it does not affect the taste, you can let the bottle stand upright before serving or decant the wine to separate the sediment if you prefer!
What payment methods do you accept ?
- Online payments: American Express, Visa, Apple Pay, PayPal, Google Pay.
- In-store payments: Card payments and gift cards (no cash accepted).
Do you retain card details?
No, we do not retain any card details. All payment processing is handled securely by our payment providers, and we comply with all relevant data protection regulations.
How can I get an invoice for my order?
You will receive your invoice by email after placing your order. If you need another copy or have any issues, you can request it by contacting us at info@provisionslondon.co.uk.
What is the Cheese Canteen?
The Cheese Canteen is a monthly selection of five seasonal raw milk cheeses (around 800g total), packed in an elegant box with a detailed booklet. It's perfect for enjoying at home or as a gift.
You can order a one-time box or subscribe for regular deliveries. Available online or in our shops.
What is the Wine Subscription?
The Wine Subscription delivers a curated selection of natural wines to your door each month, with themed boxes and tasting notes. Sourced from small, independent winemakers, our wines are natural and full of character.
Subscribe online or in our shops.
How can I modify or cancel my subscription?
Log into your account or contact us before the renewal date to update or cancel your subscription. You can also send us an email at info@provisionslondon.co.uk.
Can I subscribe to your newsletter?
Yes! You can sign up on the homepage of our website to receive updates on new products, promotions, and company news.
How do gift cards work?
Gift cards are valid for one year and can be used online and in-store.
Do you offer bulk orders or corporate gifting?
Yes! We provide curated hampers, cheese and wine selections, and corporate gifting options. Contact info@provisionslondon.co.uk to discuss custom orders.
Do you offer wine tastings?
Yes, we regularly organise tastings and events. Click here to see our upcoming tastings and events or contact us at info@provisionslondon.co.uk for more information!
Cheese Storage & Serving
How much cheese should I buy?
We recommend 100-150g of cheese and 80-100g of charcuterie per person for a cheese board. Our team can provide personalized recommendations, contact us at info@provisionslondon.co.uk.
How should I store my cheese?
Cheese is wrapped in waxed paper to maintain humidity while allowing it to breathe. Some cheeses, like Camembert or Mont d’Or, are kept in their original packaging.
For optimal storage, keep your cut cheese in the fridge to slow down mold growth. We recommend placing the cheese inside a container or box. This helps prevent it from absorbing other aromas from the fridge.
If you have any questions about specific cheeses, feel free to ask us in-store or via email at info@provisionslondon.co.uk.
How long does cheese last?
- Hard cheeses (Comté, Cheddar,..): 10 days to 2 weeks after opening.
- Soft & blue cheeses (Brie, Stilton,..): Best consumed within 7 days.
Can I eat the rind?
- Soft cheeses (Brie, Camembert,..): The bloomy rind is edible.
- Hard cheeses (Comté, Gruyère,..): The rind is often tough and discarded but can be eaten.
- Blue cheeses (Bleu d’Auvergne, Blu di Capra,..): The rind can occasionally be bitter but is safe to eat.
- Waxed cheeses (Gouda, Anejo,..): The wax is not edible.
When should I take my cheese out of the fridge before serving?
For the best flavour and texture, take your cheese out of the fridge about 30 to 60 minutes before serving. This allows it to come to room temperature, enhancing its aromas and making the texture softer and more enjoyable !
I’m vegetarian. Can I eat your cheese?
Our selection focuses on traditional raw milk cheeses, which means they are made using old processes and traditional animal rennet. As a result, our cheeses are not suitable for vegetarians. If you have any questions about specific cheeses, feel free to ask us in-store or via email at info@provisionslondon.co.uk.
I’m pregnant. Can I eat your cheese?
Pregnant individuals should be cautious with unpasteurised and soft cheeses due to the risk of listeria. At Provisions, although we are a raw milk cheese specialist and champion artisan production, we offer both pasteurised and unpasteurised cheeses. If you have any questions about specific cheeses, feel free to ask us in-store or via email at info@provisionslondon.co.uk. Consult a healthcare professional for guidance.
What is the difference between pasteurised and unpasteurised milk?
Pasteurised milk has been heat-treated to eliminate bacteria, making it a safer choice for pregnant individuals and those with weakened immune systems. Unpasteurised milk retains its natural bacteria and enzymes, which can contribute to a more complex and traditional cheese flavour. Many artisan cheeses are made from unpasteurised milk to preserve their unique characteristics.
Do you accommodate special dietary considerations?
If you have specific allergens or dietary restrictions, please specify them during checkout, and we will do our best to accommodate your request. For Hampers orders, we can replace allergenic ingredients or meat/fish products with an equivalent substitute of similar value. If you have further questions, feel free to reach out to us at info@provisionslondon.co.uk.
Cured Meat Storage & Serving
Where does your cured meat come from?
Our cured meats are sourced from small-scale producers in Italy and France, who use traditional methods and high-quality ingredients.
Do your cured meats contain additives/preservatives?
Many of our cured meats are made using natural curing methods with minimal additives. Some may contain nitrates/nitrites to ensure food safety and preservation. If you have specific dietary requirements, feel free to ask us for more details in-store or via email at info@provisionslondon.co.uk.
Should I remove the casing before eating?
It depends on the product. All our cured meats have natural casings, which are edible but can be removed if preferred. Some may have a firmer texture, so feel free to peel them off for a smoother eating experience.
What’s the white mould on my cured meat? Is it safe?
The white mould on the surface of cured meats like salami is completely natural and helps with the aging process. It protects the meat and enhances its flavour!
How should I store my meat?
Most cured meats should be kept in the fridge, ideally wrapped in our paper or a breathable cloth to avoid excess moisture. Whole salami can sometimes be stored in a cool, dry place. Always check individual product recommendations.
What’s the best way to serve cured meats?
For the best flavour, remove cured meats from the fridge 15-30 minutes before serving to let them come to room temperature. Pair with cheese, bread, and wine for an authentic tasting experience!
Can I eat cured meats if I'm pregnant?
Cured meats are traditionally raw but preserved, so some health professionals advise against consuming them during pregnancy due to the risk of listeria or toxoplasmosis. Always check with your healthcare provider.
Do you sell whole legs of ham or large charcuterie pieces?
Yes, we can offer whole legs of ham and large cured meat pieces for slicing at home. Contact us at info@provisionslondon.co.uk if you’re looking for a specific size or cut!
Do you offer freshly cut meat or only pre-packaged options?
We only offer fresh meat, cut to order on-site. If you would like your order to be vacuum-sealed, please contact us by email at info@provisionslondon.co.uk.
Can I freeze cured meats?
Freezing is possible but not recommended, as it can alter the texture.
Ordering & Delivery
How long does delivery take?
- Stuart (under 5km): Delivery time depends on your shipping address from E2 7SJ.
- Packfleet: 1-2 working days.
- UPS: 2-3 working days.
How can I modify the delivery address?
If you have already confirmed your order and wish to change the delivery address, please email us at info@provisionslondon.co.uk with your order number (PVS#00000). Our team will ensure your request is processed before dispatch. If your order is being delivered by Packfleet or UPS, you can update your delivery instructions via the tracking link provided.
Can I choose when I want my order to arrive?
Yes, you can select your preferred delivery date when placing your order. We offer flexible delivery options to accommodate your schedule. However, please note that deliveries via UPS/Packfleet may vary, and we cannot guarantee a specific day or time slot.
Do you charge for delivery?
Delivery charges are automatically calculated based on your shipping address. Orders are shipped from our Hackney Road shop in London (E2 7SJ). Store pick-up is free, and we offer free UPS shipping and local delivery on orders over £100.
Is there a minimum order value?
No, you can order as much or as little as you like !
How do I track my order?
Once dispatched, you will receive a tracking number to monitor your delivery status.
Do I need to be home for the delivery?
It is preferable to be home for the delivery, but you can request for your order to be left in a safe place. Delivery preferences can be set at checkout (for Stuart) or through the courier’s notification system (Packfleet/UPS).
If you are not home, your order may be left at an access point for collection. Please check your tracking link for updates. If the order is not collected in time, you will be responsible for any perishable items wasted, and the order may be returned to us.
What should I do if my order hasn’t arrived?
First, check the courier’s tracking system UPS or Packfleet. If your order is delayed or there is no response, contact us at info@provisionslondon.co.uk, and we will assist you.
What is the cut-off time for next-day delivery or shop collection?
- Same-day delivery (under 5km) or shop collection : Order by 6 PM.
- Packfleet (within N25) : We cannot guarantee a delivery for the next day.
Delivery delays may occur due to external factors such as weather conditions.
Can I place an order for delivery outside Great Britain?
Currently, we only deliver within Great Britain.
How do I amend or cancel an order?
Contact us at info@provisionslondon.co.uk as soon as possible. We will accommodate modifications if your order has not yet been dispatched.
What is your refund policy?
Refunds are not available for fresh products that have been cut, portioned, or sliced if not collected on the selected day or if a scheduled delivery is missed. Refunds for uncollected orders are issued after 31 days.
Wine, Storage & Serving
What types of wines do you offer?
Our selection includes red, white, rosé, sparkling, and rare wines. We also offer natural, organic, and biodynamic wines.
How should I store wine?
Wines should be stored in a cool, dark place with a stable temperature. You can keep your bottles horizontally to keep the cork moist and prevent oxidation.
What is the best temperature to serve wine?
- White wines: 8 - 12°C
- Red wines: 16 - 18°C
- Rosé wines: 10 - 12°C
- Sparkling wines: 6 - 8°C
Do you accept wine returns?
Returns are only accepted for faulty wines. If you believe a wine is faulty, please return it to the store within 24 hours for a possible refund. Alternatively, if the issue is visible (e.g., oxidation), you may send us a photo for assessment at info@provisionslondon.co.uk.
Please note that we do not offer refunds for wines that do not suit personal taste preferences or whose characteristics are inherent to the winemaking style of the producer.
I found sediment in my bottle. Should I not drink it?
Sediment in wine is completely natural and safe to drink! It often forms in unfiltered or aged wines and is a sign of minimal intervention in winemaking. While it does not affect the taste, you can let the bottle stand upright before serving or decant the wine to separate the sediment if you prefer!
Payment
What payment methods do you accept ?
- Online payments: American Express, Visa, Apple Pay, PayPal, Google Pay.
- In-store payments: Card payments and gift cards (no cash accepted).
Do you retain card details?
No, we do not retain any card details. All payment processing is handled securely by our payment providers, and we comply with all relevant data protection regulations.
How can I get an invoice for my order?
You will receive your invoice by email after placing your order. If you need another copy or have any issues, you can request it by contacting us at info@provisionslondon.co.uk.
Subscriptions
What is the Cheese Canteen?
The Cheese Canteen is a monthly selection of five seasonal raw milk cheeses (around 800g total), packed in an elegant box with a detailed booklet. It's perfect for enjoying at home or as a gift.
You can order a one-time box or subscribe for regular deliveries. Available online or in our shops.
What is the Wine Subscription?
The Wine Subscription delivers a curated selection of natural wines to your door each month, with themed boxes and tasting notes. Sourced from small, independent winemakers, our wines are natural and full of character.
Subscribe online or in our shops.
How can I modify or cancel my subscription?
Log into your account or contact us before the renewal date to update or cancel your subscription. You can also send us an email at info@provisionslondon.co.uk.
Can I subscribe to your newsletter?
Yes! You can sign up on the homepage of our website to receive updates on new products, promotions, and company news.
Additional Questions
How do gift cards work?
Gift cards are valid for one year and can be used online and in-store.
Do you offer bulk orders or corporate gifting?
Yes! We provide curated hampers, cheese and wine selections, and corporate gifting options. Contact info@provisionslondon.co.uk to discuss custom orders.
Do you offer wine tastings?
Yes, we regularly organise tastings and events. Click here to see our upcoming tastings and events or contact us at info@provisionslondon.co.uk for more information!