1. Introduction
Welcome to Provisions ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy and Cookies Policy explains how we collect, use, and protect your information when you visit our Shopify store (the "Site"). By using our Site, you agree to the terms outlined in this policy.
2. Information We Collect
We collect and process the following types of personal data:
- Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping addresses.
- Payment Information: Payment details are processed securely by third-party payment processors (e.g., Shopify Payments, PayPal) and not stored on our servers.
- Order Information: Purchase history, order details, and customer support inquiries.
- Device and Usage Data: IP address, browser type, device information, and interaction with the Site.
- Cookies and Tracking Technologies: See Section 5 for details.
3. Where/How We Store Your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our partners/suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services (e.g., tracking services for order shipping, etc.). By submitting your personal information to us, you agree to this transfer, storing, or processing.
We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy and Cookies Policy.
4. Security of Shared Information
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access and require our partners/suppliers to do the same.
5. Use of Your Information
We may use information about you as follows:
- We use the information you provide about yourself when placing an order to complete that order. We will only contact you if we need to discuss that order or to give you further information relating to your order. We do not share the information you provide with outside parties except to the extent necessary to complete that order.
- We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
- To communicate with you regarding your orders, support requests, and marketing (if opted in).
- To personalize and improve your shopping experience.
- To comply with legal obligations, fraud prevention, and security measures.
6. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service Providers: Payment processors, delivery services, and customer support platforms.
- Legal Authorities: When required to comply with legal obligations or protect our rights.
- Business Transfers: In case of a merger, sale, or acquisition of our business.
7. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. The types of cookies we use include:
- Essential Cookies: Necessary for the Site’s functionality.
- Analytics Cookies: Help us understand user behavior (e.g., Google Analytics).
- Marketing Cookies: Used for personalized ads and promotions.
- Preference Cookies: Store your preferences and settings.
Managing Cookies: You can adjust your cookie preferences through your browser settings. Disabling cookies may impact your experience on the Site.
8. Your Rights and Choices
Depending on your location, you have the right to:
- Access, update, or delete your personal data.
- Withdraw consent for marketing communications.
- Request data portability.
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at info@provisionslondon.co.uk.
9. Data Retention and Security
We retain your personal data as long as necessary for business and legal purposes. We implement security measures to protect your information, but no system is entirely foolproof.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy policies or practices.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact Us
If you have any questions about this Privacy and Cookies Policy, you can contact us at:
Email: info@provisionslondon.co.uk
Address: 308 Hackney Road, E2 7SJ London